Air services customers now have a place to file complaints

Santo Domingo.- Dominican Republic’s Civil Aviation Board(JAC) and the consumer protection agency (ProConsumidor) on Tuesday agreed to expediteclaims jointly to help customers of air transport services, using servicemodules that will operate in Las Americas and Cibao international airports.

"This agreement aims to integrate the functions ofboth institutions to achieve optimization of air transport services, so thatusers are aware of their rights and obligations, while those aircraft operatorsperform their services efficiently," the agencies said in a statement.

ProConsumer director Anina Del Castillo and Civil Aviation Boardpresident Roger Jover acknowledged the need to create a culture of responsibilityamong all stakeholders of the commercial aviation industry and civil aviationin general.

Del Castillo stressed the importance of promoting aplatform for complaints from air services users, to resolve disputes directlybetween the parties, on disagreements, differences or lack of understandings. "Passengershave rights and duties, whereas the airlines offering a service are bearers of responsibilitiesto users."