Govt. agency: consumers were refunded RD$157.3M

Santo Domingo.- National Consumer Protection Institute director Anina del Castillo on Wednesday said consumers were refunded RD$157.3 million across the country as of Nov. 30, or over 90% of what’s allocated for the institution’s budget.

She said the agency has become credible and reliable for people to demand and defend their rights through quick and free and out-of-court solutions.

She stressed that consumer conflicts are resolved through conciliatory processes, from the return or repair of household appliances, cellular devices to apartments, vehicles, among others, which is why consumers increasingly rely on the mechanism.

Del Castillo added that just on Tuesday, Dec. 5, consumers were refunded over RD$3.5 million, a figure she affirms will jump by yearend.

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