Tourism January 8, 2024 | 12:20 pm

JetBlue faces passenger protests at Las Américas Airport over delays and overbooking

Santo Domingo.- JetBlue is currently facing protests from passengers at Las Américas Airport (AILA) due to ongoing issues with flight delays and overbooking. The protests, which began on Sunday, January 7, primarily involve passengers headed to Puerto Rico, New York, Orlando, and other destinations in the United States. Many of these passengers are Dominicans who traveled to spend Christmas with family and friends.

The situation has escalated to the point where Politur, along with uniformed and military agents, have had to intervene to maintain order. Passengers have expressed frustration over the lengthy delays, which have extended to four or five hours, and the lack of communication from JetBlue executives. Additionally, there have been complaints about excessive charges for baggage that is slightly overweight.

JetBlue’s check-in staff have reportedly been unable to provide explanations or speak about the situation, leaving passengers without adequate information. The ongoing issue has led to long queues at JetBlue counters, with passengers waiting in uncertainty for available seats and timely departures.

This incident is not the first of its kind involving JetBlue at AILA, with previous instances of delays, cancellations, and overbooking causing disruptions. Calls for solutions from travelers and various sectors affected by these issues have grown louder, urging national authorities and organizations regulating commercial aviation to address and resolve these recurring problems with the North American airline.

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Jay
January 8, 2024 1:17 pm

I recommend using a different airline. One that’s more reliable like American Airlines, delta etc,

DCamp21
January 8, 2024 1:20 pm

I don’t understand why people continue to use JetBlue despite all the complaints and negative reviews.

Last edited 1 month ago by DCamp21
Paul Tierney
January 8, 2024 9:11 pm

If it is of any consolation the CEO of JetBlue, Robin Hayes, is stepping down from his position in February. Can we expect any changes?

Vinny
January 9, 2024 10:01 pm
Reply to  Paul Tierney

After David Neeleman Jetblue went down the drain, its core values Jetblue was based on also went down the drain, JetBlue’s new management has no idea how to run an airline or how to keep Neelemans project alive and prosperous with the values and excellent customer service he created the passion is gone in Jetblue.

Vinny
January 9, 2024 10:24 pm

To the Dominican Republic American Airlines should take over their route also for the rest of the Caribbean, JFK/SDQ -STI-POP-LRM-PUJ and the rest of the island should be taken over again by AA as it was in the past customers should not be going over all these bitter moments and all these inconveniences Jetblue is causing. I hope one day AA will crown the Carribbean again!

Fundador
January 10, 2024 3:59 am

also every other flight attended is gay …a snot-nosed snob ,really annoying with their behavior ,totally out of wack, unhinged …
Nothing to do with their sexual orientation , but I’m not flying with them anymore …
Entire company should change their fruitcake behavior…
.They should be called “Blue Oyster” mile high …