The US will force airlines to give extra compensation for delays
President Joe Biden has announced that his administration is preparing a new regulation that will require airlines to compensate passengers for delays and cancellations for which they are responsible. The compensation will include meals, hotels, taxis, rebooking fees, cash, miles, or travel coupons. Currently, only Alaska Airlines and JetBlue offer travel vouchers when the difference from the initial departure time exceeds three hours, with Alaska Airlines committing to mileage compensation in such cases. No airline in the country guarantees cash compensation.
Biden noted that passengers in Canada, the European Union, and other places already receive such compensation and suggested that the regulation would be introduced soon. He added that his administration’s new website, flightrights.gov, would provide passengers with more transparency about compensation for delays and cancellations, including information on companies that give cash, miles, or vouchers.
The Department of Transportation said that the planned regulations aimed to protect passengers against economic losses that cancellations or delays may entail. The regulations may require airlines to proactively inform passengers about the compensation to which they are entitled when there are changes of more than three hours on domestic flights and more than six on international flights.
It is going to be a long wait for the US regulators to require airlines to compensate passengers for delays or cancelations in the same manner as the Canada or EU. The airlines in the US have a stranglehold on the Congress et al the US Dept of Transportation over regulations that may hurt profitability. It seems the Congress and DOT have forgotten to control the abuses of the airlines over the concerns and needs of passengers, to have the airlines respectfully get them from origin to destination, and to compensate passengers for carrier failures.
Biden late for the show…