Local July 28, 2022 | 7:52 am

diseño web vender carro

JetBlue apologizes to Dominicans

Santo Domingo.- Comments about the airline JetBlue are flying high in the Dominican Republic, but not “for a good reason.

The mistreatment and irresponsibility reported by passengers on round trips to the United States have placed this company in serious questioning, so many that they have reached the boiling point.
The New York City-based airline acknowledged Wednesday that it has reduced the quality of the travel experience, and said it continues to take steps to improve its operations.

Diario Libre contacted the airline to find out its reaction to the request of Alfredo Pacheco, president of the Chamber of Deputies, to withdraw JetBlue’s license to fly in the country due to the abuses he suffered last weekend when he was heading to Puerto Rico to participate in an activity of the Forum of Presidents of Legislative Powers of Central America and the Caribbean Basin (Foprel).

The airline said it deeply regretted the fact and apologized for the inconvenience caused by the cancellation of the flight on which Pacheco would travel back to the Dominican Republic, due to aircraft maintenance.

3.5 13 votes
Article Rating
Notify of

Newest Most Voted
Inline Feedbacks
View all comments
Sandra Patricia Parra
July 28, 2022 3:46 pm

The truth is that it surprises me. This is one of the lines that I have most admired for its staff, I have never had a bad experience with them, in fact my whole family travels with Jet Blue. We always make good or bad comments, we let them know in a reviw that the line send to the padajero. Perhaps they were one of the days that would have inconveniences. I think we have gone through very difficult situations worldwide, we understand that it is not consistent with this line. They make a big difference between the denas of the competition and I always distinguish them for their service. As a passenger I have felt more than satisfied

July 29, 2022 11:09 am

Indeed, you are not a Dominican Passenger. Since several years ago, this line is offering a very bad service and bad behavior from their staff to Dominican passengers going and back to Dominican Republic.
In fact they have to re-build their staff actitute agains the Dominican travellers. I never fly this line again unless is a matter of live. If I have to pay a more expensive ticket in a non Jet blue line, is better to avoid using this airline. They have to make a satisfactory improvement to their whole service in order to get back into the Dominican passenger.

jose morales
July 30, 2022 9:21 am

i hear many complaints about this company from passengers themselves .. lots of complaints

R. Fermin
July 28, 2022 4:32 pm

I never have traveled using this airline, but have been listening to the many complaints of Dominican using the services of this airline. The insensitivity and rudeness are borderline discriminatory toward the travelers according to the many complaints expressed!
Let’s hope that the Dominican government take some actions in the protection of the many citizens that are traveling daily using the services of this particular airline.

July 28, 2022 5:28 pm

Booked a flight in December that got canceled. Rebooked a roundabout trip in Sept hurricane season at greater expense.

Kevin Kozak
July 28, 2022 5:32 pm

Horrible airline. Always have had the rudest employees

Magalys Mohammed
July 28, 2022 6:36 pm
Reply to  Kevin Kozak

Mi vuelo se retrasó tres veces, la aerolínea no decía cuál era el problema, Tres veces cambiaron la hora y el gate y cansada agotada caminando de un gate o otro sin comer fue horrible y aparte de eso solamente había un solo dándole asientos a todos los pasajeros y horas sin comer es muy doloroso quiero darle las gracias al el señor que estaba chequeándo los pasajeros pero la experiencia fue complicada

W. Velasco
July 30, 2022 4:43 pm

As a former airline pilot, there are numerous “reasons” why a flight may be delayed or cancelled.

1. Weather at the departing airport, destination airport or through the route. It’s bet to read a book at the terminal than being in the air (have you ever felt turbulence?).

2. The congestion in the skies. If an air traffic controller calls out sick anywhere along the route the number of flights through that “road” is reduced due to lack of staff.

3. During preflight a maintenance issue may pop up. Does the airline have the part? At hub stations, yes. At non-hub stations, probably not. It’s best to stay at the terminal reading a book instead of being a part of an “emergency” situation, believe me.

4. Ground handling equipment failure. Bag belts, fuel trucks, catering trucks, lavatory trucks, etc….

5. Crew time out. Google it.

6. And a thousand little other “things” that affect many flights.

How we get you from point A to point B 50% of the time or more, it’s beyond my comprehension.

Remember, always bring a book!

August 1, 2022 2:31 am
Reply to  W. Velasco

Well all your points are well defined. However; comunicacion is the key to a problem. Solve. If iam reading the book and finished the story and iam still sitting waiting for a flight that no one has taken the time to explain why is delay. Then, there is not excuse. That’s call abuse, rudeness and neglect to comply with your duty. Respect bring respect

Last edited 1 year ago by Gloria
July 28, 2022 9:39 pm
Reply to  Kevin Kozak

Always had great flights on jet.blue. their flight attendants r among the best

Juan JM.
July 29, 2022 12:30 am
Reply to  Kevin Kozak

Would not under any circumstance fly with that particular airline
They are obnoxious and rude to all of their customers but are even more so to dominicans. They are not border line racist, they are fully 100% racist bigots that have been engaging in that ugly, hateful and abhorrent behavior towards dominicans for years. This is not an isolated incident, that’s their MODIS operandi. As a Dominican and an American, I encourage and exhort everyone who is offended by such inexcusable practice and behavior to not fly with JET BLUE. I will never, ever fly with that particular airline. I’d much rather swim if or walk than use them to get anywhere

July 29, 2022 9:00 am
Reply to  Juan JM.

John start swimming ?‍♀️

jose morales
July 30, 2022 9:23 am
Reply to  Juan JM.

thank you thats what i thought

August 1, 2022 2:40 am
Reply to  Juan JM.

Well they are famous for their mean treatment towards Dominican. I have a huge family. My family travel 2 and 3 times a year.. We used to flight with them. We don’t flight with them anymore. Delta and sometimes United. Anything but Jet Blue.

Mark A Peet
July 28, 2022 6:58 pm

Me and my wife recently traveled to Dominican Republic using Jetblue .we were lied to the whole time,at first they said 1 hr delay,and then 2.Finally 5 hours later we get on .horrible customer service. I will never again travel Jetblue.

July 28, 2022 8:08 pm

2021 travel 10 flight jetblue DR, 2022 2 and upcoming 8. Every flight in 2021 not to mention the ones I took in 2019 were delayed both ways or cancel. One flight left my luggage at JFK. I understand issues arise from time to timw but every single flight is unacceptable. Missed business meeting, sweet 16 and lost money. Btw only received compensation of 100 for baggage delay

Jose Ojeda Maggiolo
July 28, 2022 8:33 pm

I won’t ever support an airline that mistreats my people. Let’s boycott JetBlue!

July 29, 2022 9:01 am


Isabel cordero
July 28, 2022 8:50 pm

A mi me maltrataron me hicieron comprar otro pasaje

July 28, 2022 10:49 pm

Lo que más me llama la atención, es que el honorable diputado tuvo que vivir un día lo que viven cientos de dominicanos a diario para poder tomar medidas. Ese es uno de los grandes problema de República Dominicana, solo actúa cuando es gente de poder la que se ve involucrada. Esta línea aérea tiene más de dos años atropellando a los dominicanos. Si lo sé yo, no lo sabe él?

Ana Rosario
July 29, 2022 11:36 am
Reply to  Eduarde

Excelente comentario, me uno a él, no pudo hacer mejor descripción. Esta semana pasé una desastrosa experiencia y tengo los boarding passes que lo confirman. Inicié el martes desde las 3:00am en aeropuerto de San Juan, PR cuando llegué me informaron que estaba cancelado el vuelo, me enviaran a aeropuertos RSW, FLL, BOS y JFK, llegué a mi destino el miércoles y aún no tengo mis maletas.

July 28, 2022 11:00 pm

To be fair to jet blue I’ve never seen passenger behavior on flights anywhere like I’ve seen on some of these flights the behavior is like full grown children pushing and shoving and unable to form a line. There has to be a lot of tension for staff.

July 29, 2022 9:02 am
Reply to  KEITH COOK

Welcome to the RD

Ruben Ramirez
July 29, 2022 12:48 am

Why are Dominicans taking it so personal when this airline isn’t only treating flights between the US and the Dominican Republic badly but also domestic flight within the US going thru the same issues with jetBlue too? It’s the entire network of this airline that has been plagued by issues not just flights to and from the DR. Dominicans should stop personalizing it

Ana Rosario
July 29, 2022 11:41 am
Reply to  Ruben Ramirez

It’s up to each city or country where they provide low quality service to complain, plus how much more racist can this comment be? Are costumers in the USA better than Dominicans? So, it’s ok for JetBlue to mistreat Dominicans as long as the service in USA is good?

July 29, 2022 2:37 am

No respected airline should fly to DR at all. Untill this country fix their corruption and justice mess countries around the world should ban DR. In the modern world language this country deserves sanctions until they fix their uncontrolled drug situation! Happy to hear that UN pit this country into a property ranked list.

July 29, 2022 5:13 am
Reply to  Leo

So you want to prevent families and friends in/outside of DR from seeing each other because the country is corrupt? Newsflash! How does holding public government accountable have anything to do people going about their daily lives? Restricting freedom of movement on private citizens is NEVER a good way to go for any nation of people. Might want to step away from the communist punch bowl you’re drinking out of bruv.

July 29, 2022 5:30 am
Reply to  Leo

Moronic comment

July 29, 2022 5:43 am
Reply to  Leo

And the US is sooo perfect, right? No corruption there at all, DS.

July 29, 2022 11:25 am
Reply to  Leo

Y quien eres tu para juzgar a mi Pais Republica Dominicana, cuando hay otros paises que son peores, en criminalidad, secuestros, carteles ect, ubicate y cuando no tengas nada de que hablar Ponte a ver Las noticias donde hay mas Altos indices de muertes por tiroteos, y todos tipos de violencias, ??

Ana Rosario
July 29, 2022 11:43 am
Reply to  Leo

Ok, then JetBlue should not serve the USA unless they stop the mass shooting in schools and supermarkets, resolve the homeless situation and stop the meth labs.

Eddie C
July 29, 2022 3:00 pm
Reply to  Leo

Leo I respect your right to have an opinion and express yourself but you should be mindful of your comments. I am a proud to be American and Dominican. Both countries have issues with corruption as well as many civil rights issue and wealth inequality. To punish Dominican citizens and family members of these Dominicans for something that is not their fault is cruel and counterproductive. Look at the US and all of the civil unrest and issues that are occurring, systemic racism, rolling back woman’s rights, laws that are being passed to limit voter rights. Should the Un punish the US for the corruption and social issues that are occurring?

David Tavarez
July 29, 2022 6:22 pm
Reply to  Leo

How many MASS SHOOTINGS in DR? How many in US? Have you been to the streets in Philadelphia, where drug addicts roam FREE without police intervention? Lookup Kensington St, Philadelphia, PA.
Have you looked around, to see the amount of homeless people dying on the streets in the US? Uncontrolled drug situation is happening here in USA everyday, where laws are being passed to legalize them. Wake up my friend. Open your eyes.

July 29, 2022 9:56 pm
Reply to  Leo

This is the most ridiculous comment I have read.

July 30, 2022 7:44 pm
Reply to  Leo

How many ignorant people don’t know truth from fact. You should move to N. Korea.

August 1, 2022 8:19 am
Reply to  Leo

Wow Wow !!!! you just mixed Apples and Orange !!!!! Nothing to do with Airliner services from one point to another !!!! Plus your nonsense comment included all dominican citizen which is not fair and rather discriminatory (racist ) ……….. Also is easily noticed that you really really hate DOMINICAN people . Next time you will comment something watch your emotions .

August 2, 2022 9:08 am
Reply to  Leo

What an idiotic comment, I guess you don’t get around much.

Maura M Rodriguez
July 29, 2022 7:15 am


Bernardo Bordas
July 29, 2022 7:24 am

Never again used jet blue very bad airline i am Dominican American nos tratan como si robamos el dinero ademas no hay cortesia el personal es malo pedimos al gobierno que le quiten la licensia de volar a RD no usemes mas jetblue

July 29, 2022 7:50 am

Last time I traveled with JetBlue , my flight got canceled and delayed twice. Yes. I had I spent the day at the airport to then be told go home twice. A Sorry is not enough for me. I struggled so much and missed two days out of my 5 day trip with kids. I repeat with kids. It was a waste of money and days. They did not reimburse me for the taxis nor food. Yes. I fought and I’m still fighting. This was last April. How can an apology be enough? No way

Luis E. Rodriguez
July 29, 2022 7:56 am

It reduced the quality of it’s service.? We then Jetblue needs to reduce the price of it’s airfare!

July 29, 2022 8:33 am

I was only flying once time round trip to DR with Jet Blue, and my experience was horrible for returning to NY delayed for 14 hours. Never more I think to use the Airline, IRRESPONSIBLE and NEGLIGENT.

July 29, 2022 9:34 am
Reply to  Rafael

Please do..

Antonio cuevas
July 29, 2022 8:56 am

I was mistreated by one of the attendant last week. I always travel with JetBlue, I only wanted to go to the bathroom and the male attendant was very unprofessional . Have doubts will fly with this airline again

July 29, 2022 9:35 am
Reply to  Antonio cuevas

There is always more to the story jijiji..

Margarita Castillo Nouel
July 29, 2022 9:04 am

Buenos días, viajo con frecuencia a Estados Unidos y la verdad es que los empleados de jJetBlue en comparación con otras aerolíneas son muy metódicos, poco amables y al parecer hacen su trabajo con poco amor e entusiasmo. Podrían mejorar con talleres y entrenamiento de servicio al cliente

Margarita Castillo Nouel
July 29, 2022 9:19 am

Do you really want to speak about corruption look everywhere DR is not the only country where c it occurs. Are you blind about it USA, Mexico, Every country in South America, Africa, Europe, Middle East and so on; let’s be real corruption is every where!

July 29, 2022 9:36 am

Margaritas you must admit there is no place else like the RD…

July 29, 2022 9:26 am

So bad experience flying with jetblue. Past july 23rd fly going from Orlando to Sto Domingo was supposed to leave at 2pm. The pilot drove the plane all the way to the launch point but somehow some planes behind and ahead of him took off. He was the only one waiting for a storm that finally happened, so he waited on that point 3hours eventhough the storm was over. Then we were told that we were going to take off but suddenly he change plans and told us that we had to come back to the gate and do some maintenance and put gas to the plane we spend another 3 hours waiting for that then they call us back to board the plane because everything was ready. When everybody board the plane the said we had to wait for the people to put gas to the plane. It was so ridiculous, finally we completed the trip after 7hours delay..

July 29, 2022 9:28 am

My family and I had a bad experience in this line. One of the flight attendance was so rude with a old lady, Ashe had actitud.

and ordered another lady to shut up. it was all because the older lady wanted to go to the bathroom and she didn’t let her

July 29, 2022 9:28 am

Pretty sure it’s our people, we are a lot to deal with and I can understand the employees being fed up. Just flew with them recently to the island and had no issues, I did notice an unusual amount of people who looked like they had no health problems asking for wheelchairs. Let’s stop the BS blaming the airline and learn how to be more civil. I said what I said. Now let’s move on to some real important shit, what are we doing about all the plastic and styrofoam waste in our country? Now that’s something worth discussing.

July 29, 2022 3:00 pm
Reply to  Espy

In al fairness we need to give Jetblue the opportunity to rectify their customer service skills. I can honestly say I have flown Jetblue a few times and never had an issue with their service. They have excellent schedules into the Dominican Republic and other locations. In regards to the mentioned politician making the big stink of this bad experience on that particular day doesn’t give him the right to request that Jetblue pulls out service from Dominican Republic. I hope Jetblue gives better training to their employees and above all hold employees accountable for their behavior with the paying passengers.

July 30, 2022 12:28 am
Reply to  Espy

I totally agree with you!! Our people are a lot to deal with! Granted there are certain things that the airline could do to be better, for example clear communication regarding delays and cancellations. But we as travelers need to learn to read the fine print. Know what is compensated what isn’t and follow the rules. I flew last month to STI and a lady took another passengers seat and refused to give it up. Another lady had 3 kids and 8 carryon bags…come on! Bags are overweight, and we fight and argue over everything. I love DR and our people, but we also need to take accountability for our behavior…and if you don’t like the airline, simply fly with another one.

John J Fertante
July 29, 2022 10:57 am

I too have problems with JetBlue with delays credit card stuff and the worst of all I was in a wheelchair when I got back to my home state in Raleigh North Carolina or RDU and nobody was there to assist me finally there was some some people doing the cleaning on the airport and this wonderful gentleman which is a supervisor of the cleaning crew went to get a wheelchair and a system to meet my daughter that came to pick me up I don’t know if I’m going to fly JetBlue again but they need to do better thank you

Moises ortega
July 29, 2022 11:02 am

Yes it happened to me and my family A lotter d late

July 29, 2022 12:27 pm

Sad to say .. I do Agree with the complaints .. it’s a great airline but maybe they should cut the amount of flights to DR .. I think too many flights leads to more possibly of mistakes delays & cancellations

July 29, 2022 12:40 pm

Apart from the fact that over the past 2 years there are ongoing departure delays – THEY NOW FONNOT SHOW SNY FIRECT FLIGHTS FROM/TO FORT LAUDERDALE – LAS AMERICAS AIRPORTS IN SANTO DOMINGO.
This is totally ridiculous !!! Now you have to fly via Puerto Rico, which bakes a 2 hours flight a 7 hours trip!!!

Ivelise Bustamante-Carbuccia
July 29, 2022 12:43 pm

Our flight was supposed to leave at 6:30 pm on July 23rd. The flight took off 4 hours later. One of my suitcases was severely damaged and I lost some of my belongings. Horrible!

Tony Soprano
July 29, 2022 12:47 pm

Jetblue should first be suspended for 1 year to fly to the Dominican Republic and after that be reviewed every 3 months.

John young
July 29, 2022 12:51 pm

I just traveled from Bermuda to New York to Dominican Republic on JetBlue and I saw first-hand experience and mistreatment and unprofessional of employees and Airline.

July 29, 2022 1:14 pm

The airfare to Santo Domingo is too danm high. What about the extremely high airfare? The US government gave them a great amount of money to help with their lost from COVID. What do they turn around and do—- charge their customers exorbitant fare amount. And it is not only JetBlue, all the airlines are doing that—- They are all dishonest thieves. The government should look into that and do something about it.

Maria C
July 29, 2022 1:27 pm

Problem is every flight in past 6 months that I have taken on JetBlue is cancelled or delayed due to maintenance! I’m a mosaic customer of JetBlue and I’m tired of calling ro complaint on every flight and all they say is sorry that happened to you! I have also called JetBlue numerous time because the flight attendants are extremely racist to those poor Dominicans!! They should all be suspended! One of the most discriminated flights is one going to the DR! They treat these people like animals!!!! I made an official complaint about this in the past and obviously nothing was wrong! I agree JetBlue should not be allowed to travel to our country if this is how they will treat our people!

Ray Rodriguez
July 29, 2022 4:16 pm

So some connected politician type has a delayed flight and now Jet Blue has to apologize and cancel Jet Blue flights to the Caribbean? Que se joda ese mmg we are all in this and he aint special. I like Jet Blue so no.

David Tavarez
July 29, 2022 6:07 pm

Ya está bueno del abuso verbal, emocional, y financiero, de parte de JetBlue. Ahora que metieron la pata BIEN METIDA, quieren venir pidiendo excusas. Y los años de abuso, tiempo, dinero, y maletas perdidas, ¿lo podemos recuperar? O será que ellos aceptan un “Escusame, sólo tengo la mitad del ticket. ¿Puedo viajar como quiera?” Ahí ellos no creen en escusas. Hay que darles por donde les duele: en lo financiero. #boycottjetblue

Jose Reynoso
July 29, 2022 6:25 pm

Jetblue is the worst air line

Jose Reynoso
July 29, 2022 6:35 pm

I booked a flight to DR & I had to canceled because Jetblue asked me for Redress? But that’s not all today I make a reservation for my wife & I had to canceled because Jetblue asked her for a Redress? My wife & I are USA Citizens & We have a son who is a Scientist him I his wife works for DoD. Why Jetblue is doing this none sense & stupid politics I my sue Jetblue.

July 29, 2022 7:07 pm

I am Dominican and I have never been treated badly by Jetblue. Is it the fact that as Dominicans we do not understand the meaning of one bag per customer and size and weight of a carry on. Why wasn’t this high ranking official taking the ferry to PR as many people do?

Agustina Martinez
July 29, 2022 9:43 pm

It was the worst experience I had ever have

Oscar Guerrero
July 29, 2022 11:41 pm

The service is getting worse, the flight attendant always have a bad attitude towards Dominicans treating us like animals making fun of us… I hope the authorities in Dominican Republic take action against Jet blue airlines for the lack of understanding our culture and further more for their arrogant to a our hard working dominicam community.. Enough is Enough!

J. T.
July 31, 2022 10:16 am

Jet Blue used to be the best. Now they seem to be competing to be the worst.