Arajet partners with Plan3 to elevate the quality of customer experience

Arajet the low-price airline of the Caribbean, made a strategic partnership with market-leading passenger disruption technology, Plan3, to be the first Caribbean airline to personalize and automate passenger solutions in the event of disruptions (IROPS).

Plan3 will enable the Latin American carrier, currently servicing 23 destinations, to personalise and automate passenger solutions in the event of disruptions (IROPS). By allowing their passengers to choose their own solution, Arajet is looking to increase self-service and lower overhead costs, while improving the overall passenger experience when disruptions occur.

Carlos Mesa Costumer Experience Senior Vice President of Arajet, stated: “Here at Arajet, we are encouraged to continually finding ways to improve the experience for our passengers. In that effort, sourcing and implementing forward-thinking technologies that allow us to remove barriers and scale is our top priority. When it comes to addressing passenger disruption, Plan3, the leading solution in the market, empowers us to resolve such issues effectively.

Sveinn Akerlie, CEO of Plan3, commented: “We are delighted to partner with Arajet – an airline that clearly understands the impact of disruptions on their passengers’ travel experience and are deeply committed to solving it.”

Finally, the Arajet executive Carlos Mesa remarked ¨At Arajet, we vow to execute operations seamlessly, with this new system, we are prepared for those occasions when things do not go as planned, delivering to the customer an enhanced, efficient, and self-manageable experience, following the world-class service standards. ¨

With this agreement, Arajet will be the first Caribbean Airline to integrate this level of automation into their passenger disruption processes.