Economy July 10, 2022 | 11:29 am

Do you know your rights as a consumer of goods and services in the Dominican Republic?

Regarding shopping, the Dominican Republic has some aspects that can be strange to the ex-pat patron. It can be difficult, if not even possible, to return defective items to the store or other place of purchase.

Every March 15th, World Consumer Rights Day is celebrated to make people aware of and able to demand what corresponds to them as consumers of goods and services.

The main objective of consumer rights is to provide a helpful tool in everyday situations with a practical nature. In addition, these are a contribution so that market relations are more balanced and transparent.

If you have any questions about what these rights are,  the National Institute for the Protection of Consumer Rights (ProConsumidor) lists them below:

  • The protection of life, health, and safety.
  • Education for consumption.
  • Receive truthful, clear, and timely information from suppliers.
  • The protection of their economic interests.
  • To a timely repair and in technical conditions
  • Join and form consumer groups.
  • Access the related jurisdictional bodies to protect their rights through a brief and free procedure.
  • Access a variety of products or services.
  • To Live and work in a decent and healthy environment.

“It is vitally important that consumers are aware of their rights and the procedures available to enforce them, as well as obtain extensive knowledge on issues related to responsible consumption, personal finances, guarantees, misleading advertising, and the procedures on how to register a claim, complaint or complaint, among other aspects,” he indicates.

Through its program of educational talks, El Pro Consumidor raises awareness among consumers throughout the national territory so that they know their rights contemplated in Law 358-05 on Consumer and User Protection.

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Mr. Sensible
July 10, 2022 12:25 pm

I purchased 4 items at Nacional which were priced 15-20% lower than what I paid at the checkout. When I brought it to their attention, they just smiled.

What I love are the feraterias that have no price on anything. If you look like an expat…the sky is the limit!
For that reason, I do all my hardware shopping at Bellon. They actually understand the changing world.

Last edited 4 months ago by Mr. Sensible
The Truth Hurts
July 10, 2022 4:03 pm
Reply to  Mr. Sensible

*ferreterias. Why don’t uou gringhoes go back home and leave our country if you don’t like it?

Mr. Sensible
July 10, 2022 10:22 pm

It is “you”…not “uou”. Touche…

Love the DR
July 10, 2022 11:51 pm

Why do you have such distain for the country where so many Dominicans live in fact 2.5 million ? I think you were deported or are communist. You really need to get rid of your anger, it’s not good for you.