Consumer Agency sanctions JetBlue for ‘false advertising’

Santo Domingo.- National Consumer Protection Institute (Pro Consumidor) director Anina Del Castillo on Fri. announced sanctions against JetBlue, for alleged false advertising.

“After examining the advertising called ‘Offers for Dancing and Flying of Joy,’ posted on social networks and print media, a number of flaws in the information provided to consumers could violate the aforementioned legal framework,” the official said in a statement.

She said the airline announced attractive offers of airfares during the Expo Cibao fair, attended by hundreds of consumers to receive more information about this offer, but it was not available, “so the company took advantage of the presence of these people to offer other promotions other than the advertised, which caused confusion among airline interested people.”

Among the allegations against the airline figure the failure to fully state the publicity’s conditions, terms and restrictions, as well as the number of seats available and the destination which applied.

“Companies are obliged to provide consumers with clear, truthful, timely and sufficient information about the goods and services offered in the domestic market, as well as to inform about the bases of the promotions or offers and of their duration, consigning in them the total price of the product or service, and including separately the corresponding taxes or a message from the offerer warning the consumer when the taxes aren’t calculated in the price.”