Tourism reaffirms commitment to foreign population and visitors

The Ministry of Tourism (Mitur) has released an updated version of its citizen commitment letter, reaffirming its obligations to both the Dominican population and foreign visitors. Mitur pledges to treat users with respect and without discrimination based on factors such as ethnicity, age, religion, social status, politics, gender, physical limitations, or economic status. The institution’s physical facilities include designated parking spaces for individuals with disabilities, pregnant women, and the elderly, as well as ramps and elevators. Mitur’s website also features an accessibility menu.

At a joint event with the Ministry of Public Administration (MAP), Darío Castillo Lugo, MAP’s current leader, emphasized the importance of Mitur’s commitment letter, as it not only serves the Dominican population but also represents the Dominican government to tourists from other countries. Castillo Lugo praised the letter as a display of respect, efficiency, and transparency toward the citizen.

Mitur is responsible for a range of services, including issuing licenses for travel agencies, reservations, and tickets, resolving exemptions for new tourism project materials, certifying Confotur projects, issuing tourist service provider identification cards (Tucards), renewing existing Tucards, and certifying non-objection to land use.

Users of Mitur services must comply with national legislation and the institution’s requirements, provide accurate documentation, adhere to established deadlines, treat service personnel with respect, maintain the organization’s cleanliness, and report any service dissatisfaction.

The Minister of Tourism, David Collado, stresses the importance of implementing these regulations, noting that Mitur has already instituted measures that have helped reduce processing times.

If Mitur fails to meet its commitments, the highest executive authority (MAE) will issue a letter informing citizens of the breach and corrective measures within fifteen working days.

The Citizen Commitment Program, developed by MAP, aims to enhance service quality, ensure transparency, and foster trust between citizens and the state.