Citi rolls out GenAI tools to boost efficiency and agility in banking

Santo Domingo.- Citi is aggressively accelerating its push into the digital era, having internally launched four new Generative Artificial Intelligence (GenAI) tools designed to automate tasks and streamline operations across its global network, with a focus on improving agility for institutional and corporate clients.

The bank is positioning GenAI not as a replacement for human staff, but as a critical lever for efficiency, introducing the tools Citi Stylus, Citi Stylus Workspaces, Citi Assist, and Citi Squad to key internal departments, including Compliance, Risk, Human Resources, and Finance.

These new platforms are engineered to quickly process vast amounts of data, offering advanced capabilities for summarizing and comparing complex documents in various formats. The core objective is to empower employees to make faster, more precise decisions while operating under a strict risk governance framework.

“At Citi Dominican Republic, the adoption of Generative Artificial Intelligence marks a key milestone in optimizing our operations and empowering our staff to make quicker, more accurate decisions,” said Rocío Velarde, General Manager of Citi Dominican Republic. “This advancement also drives technological development in a sector as strategic as banking for the local economy.”

Focus on responsible innovation and client value

Citi emphasizes that its commitment is to responsible innovation. The bank views GenAI, which generates original outcomes based on learned patterns, unlike traditional AI that follows predefined rules, as an enhancement, not a substitute, for human judgment.

The investment is already yielding significant scale: approximately 150,000 Citi employees across 51 jurisdictions currently have access to these new tools, with plans for a broader rollout throughout 2025.

For Citi’s institutional, corporate, public sector, and multinational clients, this technological shift is expected to translate into more agile, secure, and personalized service. Velarde noted that by leveraging these cutting-edge tools, Citi can accelerate response times, optimize transaction security through advanced fraud detection, and deliver financial solutions better tailored to clients’ specific needs.

Ultimately, Citi’s goal is to utilize this advanced technology to not only improve internal operations but also to deliver tangible value and enhance trust for every client who chooses the bank as their financial partner.