Presidency clarifies digital service disruptions were caused by external providers

Santo Domingo.- The Presidency of the Dominican Republic clarified that the intermittent disruptions experienced by some users on digital platforms earlier in the day were not caused by failures within government systems. Instead, the interruptions stemmed from a technical incident affecting the global infrastructure of Cloudflare, an international company that supports thousands of websites and online services worldwide.

Cloudflare confirmed a network degradation that temporarily impacted the performance and stability of multiple platforms across the region and other parts of the world.

Despite the external outage, authorities assured that the Dominican government’s critical systems—including institutional websites, administrative platforms, service channels, and internal networks—remained fully operational. This stability was attributed to the State’s redundancy mechanisms, backup systems, and continuous monitoring protocols.

The Directorate of Strategy and Government Communication (DIECOM) reported that its technical team has been monitoring the situation since the start of the incident, coordinating with local providers and supervising overall connectivity.

Government officials emphasized that the service interruptions did not originate from State platforms and reaffirmed their commitment to modernization, cybersecurity, and strengthening the country’s digital resilience to ensure reliable and accessible services for all citizens.